Internet Explorer is deprecated and no longer a recommended browser for launching a VDI desktop. It is recommended to use Microsoft Edge.Please watch our VDI certificate selection video for details and to ensure you are selecting the right certificate. In order for your machine to recognize your CAC certificates and DoD. Once the box to enter your PIN presents, check to see if a second certificate icon appears. The OS X Smartcard Services Package allows a Mac to read and communicate with a smart card. Both PIV-Auth and Email certificates may now display when logging in and the system may default to the incorrect one.If you’ve received a new CAC after July 31 , 2020, or you’ve been informed your DLA account has transitioned to PIV-Auth, use the 16-digit PIV-Auth certificate when logging in, otherwise continue using the 10-digit DoD EMAIL certificate.Close all browser windows and try again.FSCP installs the software necessary to use your smart card reader.
VDI not working? Try the following first: Often, you’ll need to install a CAC Enabler just for your Mac to recognize the hardware. m A Macintosh computer with Mac OS X v10.2.3 installed.
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